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Best Auto Repair, Salem

162 Boston St Salem, MA 01970

978-741-1296
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat 9:00AM - 2:00PM
  • Sun Closed
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978-741-1296 | 162 Boston St

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Salem, MA

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 978-741-1296 or make an appointment online!

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$69.65

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Testimonials

, 01/21/2020
I have used SS Auto many times and refer them to anyone that asks me about getting auto repair done. Jim, along with all the other workers are beyond polite, honest, fair up front pricing, and the quality of work is exceptional. I will never use any other shop. From having a custom motor built for my 88 trans am to an oil change look no further. If you want it done right the 1st time for a very fair price this is the place.
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